If any of the information below is unclear or does not relate to your situation, contact us and we’ll sort it.
Shipping
The buyer is solely reliable for the accurateness of the data provided to Elki Design.
Goods are shipped by Elki Design. You may request to expedite your order and agree to pay for a premium postal or courier service. This must be agreed in writing via email prior to goods being dispatched.
Elki Design will endeavour to process your order within 1-3 business days after the binding contract is formed. You will be notified of the status of your order as soon as the payment has been received and the goods are dispatched.
Shipping and delivery times vary depending on the carrier selected. Elki Design does not guarantee any delivery times, however, can provide the following estimates, to be considered as a guideline:
Australian Deliveries (Australian Parcel Post)
Approximately 7-10 business days delivery time. Remote locations may take up to 5 days to deliver
International Deliveries (International Airmail)
Approximately 14 business days delivery time.
In the unlikely event your package does not arrive after 30 business days, we will take action to trace the delivery, and if deemed lost, Elki Design will gladly arrange for replacement of the good(s) with another comparable product(s).
We at Elki Design will not be held responsible for any delay or failure to comply with our contractual obligations with the conditions described in these terms and conditions, if the delay or failure of delivery has arisen from circumstances or causes beyond our reasonable control.
Postage Charges – Australia
Postage and Shipping for our products is charged at a flat rate of AU$8.00 per transaction to anywhere in Australia. Please note, your parcel must be signed for upon delivery so please nominate an address for shipping where you will be during business hours. We can ship to P.O. Boxes.
Postage Charges – International
Postage and Shipping for most of our products are charged at a flat rate of AU$15.00 to anywhere in the world up to a weight of 2kg. If you order weighs over 2kg we will contact you regarding the cost of delivery.
If there is no one at the delivery address to receive the Product, the Product will be returned to the closest Australia Post outlet or for international orders, your closest Postal centre.
Payments
All prices are in Australian Dollars (AUD).
Elki Design reserves the right to amend prices on the site at any time. Despite our endeavor to maintain accurate and correct pricing on the website, there may be mistake(s). If there is a mistake, you will be notified via email before the product(s) are dispatched to you. Shipping charges are not included in the price. The shipping and delivery charge are displayed either on the checkout page or on the Shopping Cart navigation panel once you have nominated a delivery location.
